RETURNS & REFUNDS POLICY

Damaged Items

Please inspect your order as soon as it arrives. If an item is damaged, it must be reported within 24 hours of delivery. Reach out through our Contact page with your name, order number, and a description of the damage, and we will follow up with instructions for sending photos. Depending on the nature of the damage, we will issue a replacement or a refund.

Damage reported more than 24 hours after delivery is not eligible for a refund or replacement. 

Replacement delivery times vary depending on your location and item availability.

Returns

All sales are final unless a return is approved in advance. To request a return, please reach out through our Contact page within [7] days of delivery with your name, order number, and the item(s) you would like to return. Items returned without prior approval will not be accepted. 

To be eligible, items must be unused and in their original condition and packaging. [Pre-order items, clearance items, and items marked final sale are not eligible for return.] 

Once your return is approved: 

Items shipped back within 5 days of approval will receive a refund to the original payment method, minus return shipping costs.

Items shipped back 6 to 14 days after approval will receive store credit, valid for 6 months.

Items shipped back more than 14 days after approval will not be accepted.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Approved refunds are issued to the original payment method within 10–14 business days of receiving and inspecting the returned item, or of approving a damage claim. Depending on your bank, it may take additional time for the refund to appear on your statement.

Order Cancellations

In-stock orders may be canceled within 24 hours of purchase. After 24 hours, orders are processed for shipment and can no longer be canceled.

Pre-orders may be canceled within 7 days of purchase. Please see our Pre-Order Policy for details.

Questions

For questions about returns or refunds, please visit our Contact page and leave your name, order number, and message.