**Pre-Order Policy**

Pre-orders let you reserve items that are not yet in stock. Please read this policy before placing a pre-order so you know exactly how it works.

**How pre-orders work**

When you place a pre-order, you are purchasing an item we do not currently have on hand. Your order is held for 7 days after purchase. After that, we place your order with our vendor, and that purchase is made specifically for you.

**Payment is collected at checkout**

Pre-orders are charged in full at the time of purchase. Please do not place a pre-order unless you are ready to be charged at checkout.

**Timing**

Each pre-order item lists an estimated ship date. These dates are set by our vendors and are estimates, not guarantees. Pre-order items often take several weeks or longer to arrive, especially for seasonal and holiday merchandise. If your order includes both in-stock and pre-order items, we may hold the entire order until everything is available unless you ask us to ship separately (additional shipping charges may apply).

**Cancellations**

You may cancel a pre-order for a full refund within 7 days of purchase. Just email us at [email] with your order number. After 7 days, your items have been ordered on your behalf and your pre-order can no longer be canceled or refunded.

**If your order is delayed**

If a vendor delays your item beyond the estimated ship date, we will notify you by email with the new expected date. At that point you may choose to wait for the new date or cancel for a full refund.

**Returns**

Once delivered, pre-order items are [final sale / subject to our standard Returns Policy]. Damaged or defective items will always be handled according to our Returns Policy.

**By placing a pre-order, you acknowledge that you have read and agree to this policy, including being charged at checkout and the 7-day cancellation window.**