If you need to update your order — whether it's a shipping address, item swap, or cancellation — please contact us as soon as possible by using the Contact Us Form on this page. You must include your order number and the change you'd like made. Since many of our items ship directly from our vendors, we're only able to make changes before an order enters processing, so the sooner you reach out, the better our chances of accommodating your request. Once an order has shipped, we're unable to modify it, but we're happy to help with a return or exchange after it arrives.

Once your order ships, you'll receive a shipping confirmation email with a tracking number and link — just click through to see real-time updates on your package. Because many of our items ship directly from our vendors, orders with multiple products may arrive in separate shipments with separate tracking numbers. If it's been more than 14 days since you placed your order for non-seasonal items and you haven't received tracking information, please reach out to us through the Contact Us Form on this page and we'll look into it right away.

Many times, initial emails from online Retailers land in various spam or junk folders. Please check all folders and if you still cannot find the confirmation email, use the Contact Us form on this page and a customer service representative will look into it immediately.

Unfortunately, there are times when unforseen circumstances give us no other option but to cancel your order.  An example of this would be if you ordered a Pre-order or Backordered item that could not be filled within the estimated time of arrival. We do our best to notify you with the reason and possible solutions should you choose to wait on items to be restocked.  Please use the Contact Us form on this page for help.